Great customer support can dramatically increase your store’s performance. Not only will the customers you help be happy, it can also increase your online reputation and prevent negative reviews from being written.
You might have heard of Zendesk. They’re one of the leading customer support platforms at the moment and are being used by many large companies.
Features include a ticket system, team support, multiple products, docs and works seamlessly on WordPress based sites.
Logged in WordPress users can use your Zendesk ticketing system without switching accounts. You can then view tickets through your WordPress Dashboard.
This is a very basic support plugin but does the trick just as well. This simple and free plugin functions as a full support system and includes a ticketing system, email notifications, restricted access, file and media uploads.
Awesome Support can be extended with paid plugins but the plugin itself is 100% free and updated regularly.
Another free plugin that functions as a full-fledged support system. All basic needs are met and Sola supports user tickets, email notifications and more.
The free plugin only comes with one support agent, so you would need to buy the paid version to take full advantage of the plugin.
Ignore the word “plus”, this plugin is 100% free and available from the WordPress plugin store. The plugin allows users to create tickets, choose category, status, and priority for tickets.
On top of the basic functionality, the plugin supports up to 12 languages and will be your best choice if you’re running a multi-lingual ecommerce store.
It also allows you to add a support tab to be displayed on all your WordPress pages and posts. Users can click on the tab to select the support channel or open a ticket.
Help Scout is one of the largest help desk plugins for WordPress and is used by many larger e-commerce stores. It is extremely easy to use, and there are already plugins that allow you to integrate it with your WordPress site.
The plugin easily integrates with Easy Digital Downloads and WooCommerce, making it a preferred choice for online stores.